All our addresses are guaranteed for 5 years against torsion, separation, corrosion and breakage. Note that slight discoloration from the sun may be normal after a few years. We do not cover the damages you may have done during installation, which is why we recommend that you follow the steps in the installation guide carefully. All our addresses are inspected before they are sent. If, however, it should happen that one of the anchors break during installation, we will return a replacement address with a reduction. Just contact us by email. We will ask you to provide us with a photo along with your order number. If for any reason you are unsatisfied with your product, first of all, please know that we are sorry and will be happy to discuss with you, please contact us at firstname.lastname@example.org.